Earn the Relationship

Our mission statement. These three words are behind everything we do at Puritan, and everything we’ve done for the past 100+ years. It’s our tradition, and as a third generation family-owned business we take family traditions seriously.

Our grandfather Abraham Penn opened Puritan’s first doors in 1919, over 100 years ago. He had two founding principles, service to the customer, and service to the community. This dedication of service was passed down to the second generation, his sons Milton and Howard Penn who worked in the store from a young age. Today, Richard and James Penn, the third generation, manage the company with the belief that “earn the relationship” isn’t just our mission, it’s our passion.

To us, earning the relationship means we don’t take your business for granted. From the minute you walk through the door, it’s our mission to make you feel welcomed, get to know you, and to give you exceptional service that is often lost in today’s large retail stores. We believe shopping for clothing is a very personal experience. As we get to know you and your preferences, we can help you find the clothing, accessories and gifts that fit your lifestyle.

Service At The Forefront

What do we mean when we say “exceptional service”? At Puritan we believe in exceeding your expectations to create a shopping experience that’s personal, welcoming, and truly memorable. Our experienced team takes the time to understand your style, offer thoughtful recommendations, and ensure every detail feels just right. Whether it’s greeting you by name or remembering your favorite color, we believe the little things make a big difference. Combined with our signature touches— like complimentary alterations with our in-house tailor shop or free gift wrapping —our service reflects over a century of dedication to treating customers like family.

More than a store.

Immerse yourself in branded concept shops and other amenities at our 16,000 sq. ft. flagship store on Hyannis Main Street. Dine, dress, and decompress under one roof - within the store you'll find entrances to Solstice Day Spa, the Naked Oyster, and Bagels and Beyond. Shop our largest selection of merchandise, including our Hyannis Ski Shop, and meet with our in-house tailor if your clothing requires adjustments for style or comfort.

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A Thread In The Community

Since the very beginning, giving back to our community has been an important part of the Puritan fabric. Throughout the year we work with many local organizations to host benefit shopping parties where we donate a portion of the sales to Cape Cod non-profits. It’s an opportunity to come together, socialize and shop all for a great cause.

In honor of our founder, Abraham Penn’s dedication to service, Puritan established the Abraham Penn Community Award in 1999.  Each year we recognize an individual in our Cape Cod community who exemplifies service to the customer and service to the community, nominated by the winners’ local Chamber of Commerce.

Exceptional Service Starts with Exceptional People

We often say our employees are our "secret sauce". Our dedicated team is the heart of the Puritan experience, bringing unmatched knowledge, passion, and a deep understanding of exceptional customer service. Their dedication creates a welcoming and trusted environment that our customers return to time and time again.